Customer Compliant


If against all odds your unit doesn´t work as expected and it was not possible to fix this issue with the help of our support team you have the posibility to send it back to QUANCOM - Informationssysteme GmbH in Germany.

How to send a unit back


The device should be sent back in a well protected case to avoid damaging while in transport.

To assure a fast repair procedure or customer compliant we support a compliant form which can be downloaded here

To view this form a PDF reader such as Adobe Acorbat Reader is needed.

Which additional documents are needed?


Please add the following documents additionally to your device to your packet.